Christina Trejo is very unhappy with Sony at the moment. While the PS5 launched back in late 2020 and had a few bugs and issues regarding its software, Sony has ironed most of them out already but Trejo doesn’t think so. A new class-action lawsuit filed by the PS5 owner aims to expose Sony’s prior knowledge of the console software issues while also taking them to task for selling millions of units while knowing the console was buggy.
Trejo claims that Sony is avoiding disclosing a defect in the PS5 that causes it to crash and shut down during gameplay. As a result, Trejo lost game progress and wants Sony to pay up because of this. The suit alleges that Sony is not only aware of this issue but keeps marketing the console and selling them while the issue still persists on the market.
The plaintiff aims to have Sony pay damages for the alleged inaction. Of course, Trejo will have to prove that the PS5 is indeed broken and Sony is knowingly selling consoles with true intent to make money off something that doesn’t work properly.
This whole lawsuit is a class-action suit against Sony which means Trejo needs to also prove that a large portion of PS5 owners suffer from the same issue she does. She’ll also need to prove that Sony has not acted in a way to solve the problem.
Trejo alleges Sony was aware of the Console Defect through warranty repair requests, online consumer complaints, and its own online service resources.
“However, despite its knowledge of the Console Defect, Defendant failed to, and continues to fail to, disclose the defect to consumers prior to them purchasing the PS5, nor has Defendant taken any substantial action to remedy the problem,” she states.
Since its launch in late 2020, Sony has sold more than 19 million units of the system worldwide, the lawsuit states.
Before its release, Sony advertised the console as coming equipped with “lightning speed, breathtaking immersion [and] stunning games.”
However, months after Trejo bought hers at a Walmart for $499.99 plus tax, the console began to consistently crash. She says if she and others had known about the defect, they wouldn’t have bought the PS5, or would have paid less for it.
While this may sound a bit over-the-top, Sony did come under fire around the launch of the PS5 due to the console instability. I myself had to get my launch unit swapped out due to a bug that crashed it and in turn, bricked the console. However, these reports have become rare over the past 18 months as the company worked on ironing out the software issues.
Sony is no stranger to class-action lawsuits. Last year, a large one was started over the DualSense Controller’s horrible stick drift. Sony has since fixed the issue (or so we hope) by upgrading the controller’s internal hardware in the more-recent controller releases. However, Sony hasn’t been taken to task around the software issues. Perhaps because there really isn’t a problem in the first place?
You can read the entire case regarding Sony’s PS5 and the alledged buggy console issue here.