City Power is the City of Joburg’s biggest power supplier and they were attacked this morning by a ransomware virus that infected their site and demolished their database.
City Power reported this morning that the virus attacked its website leaving it down and infected. Users were unable to purchase prepaid electricity and were even unable to upload it to their electricity boxes due to the outage.
City Power was clearly unprepared for the outage which took place at 01:00 this morning. The ransomware attack caused major issues for the power provider and encrypted all its systems. At the time of writing, the issue has still not be resolved however, the power supplier hopes to have it sorted by the end of Thursday.
#JoburgUpdates @CityPowerJhb: Customers should not panic as none of their details were compromised. We apologise for the inconvenience caused to the people of the City of Joburg. Please be patient with us, we expect to have everything back in order by the end of Thursday ^GZ
— City of Joburg (@CityofJoburgZA) July 25, 2019
The City of Joburg assured customers that their private data and details were not compromised as a result of the attack but it has affected daily business for City Power such as response times for logged calls and internal system issues.
According to the City of Joburg, you can still log power issues on the mobile website, citypower.mobi as the site is still fully functional. Expect delays in feedback due to the high demand.
The plan was to have this resolved by 13:00 today but the issues are still persisting. This story is developing and we will update you when the issues have been resolved.