Sony has removed Cyberpunk 2077 from the PlayStation Store. In addition, they have begun issuing refunds for those who wish to claim their money back from CD Projekt RED. The news arrives shortly after reports of rejected refunds appeared online. While gamers had no problem getting their money back from Microsoft for the Xbox One version of the game, Sony had refused refunds telling gamers to wait until the patches arrive in January and February 2021.
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Sony says that users who wish to claim a refund for the game can visit this link and fill in the form to begin the process. The page reads
[perfectpullquote align=”full” bordertop=”false” cite=”” link=”” color=”#F3FF33″ class=”” size=”21″]SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice. Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.[/perfectpullquote]
However, the company is either facing a massive influx of players requesting refunds or they are having technical issues. Shortly after announcing the Cyberpunk 2077 refund program, they tweeted “aware some users are experiencing issues accessing the refund form. If you’re seeing issues, you may want to try again later”.
We tried to access the page and while it shows us the text and image of the game, nothing else happens. It could be that users have to be signed into their Sony Interactive Entertainment account where they purchased the game in order for the form to pop up.
In addition to providing Cyberpunk 2077 refunds for PS4 and PS5 owners, Sony has also delisted the game from the PlayStation Store. Right now, users cannot find it on the “latest” page and searching for it provides no results either. We don’t know how long this removal will last and when Sony plans on bringing it back. Perhaps the company will wait until the promised two patches arrive in January and February before releasing the game?
