You probably know this by now but Facebook went down last night for over six hours. The outage triggered downtime across Facebook products including Instagram and WhatsApp meaning users were unable to access and load any new information across these apps. While at first many believed the outage wouldn’t last long, Facebook struggled to get the services back online due to an issue at one of its data centres in California. The problem could not be fixed remotely and server engineers were sent to the company to rectify the outage.
Unfortunately, the Facebook offices were also in shambles. Much of the building is powered by Facebook servers and employees were unable to access parts of the company due to services being offline. Employees tell The Verge that they resorted to talking to one another through Outlook email accounts due to the outage affecting Facebook login across Zoom and Google Docs too.
Facebook engineers were sent directly to the US data centres in California to restore the server outage and after overcoming the security issues brought on by the server, they managed to repair the problem.
To the huge community of people and businesses around the world who depend on us: we’re sorry. We’ve been working hard to restore access to our apps and services and are happy to report they are coming back online now. Thank you for bearing with us.
— Facebook (@Facebook) October 4, 2021
Facebook has yet to share exactly what went wrong at the company that caused the outage. They state that the networking backbone that connects all the data centres together was offline. Experts claim that the outage is linked to an issue with the Border Gateway Protocol.
Thankfully, the company says that no user data was compromised during the outage. Facebook VP of Infrastructure released a statement saying:
Our services are now back online and we’re actively working to fully return them to regular operations. We want to make clear at this time we believe the root cause of this outage was a faulty configuration change. We also have no evidence that user data was compromised as a result of this downtime.