Square Enix has suspended game sales for the popular MMO Final Fantasy XIV in order to stop new players from jumping into the game and causing even more server congestion. At the moment, you can’t buy Final Fantasy XIV Starter or Complete Editions on PC or PlayStation. In addition, new users won’t be able to make use of the game’s free trial that is available to everyone. That too has been suspended.
The suspension comes after Square Enix has suffered weeks of intense server congestion soon after the release of the Final Fantasy XIV: Endwalker expansion. The expansion was released on 3 December in early access and went public to everyone else on 7 December. However, limited server capacity has meant that players have often found themselves waiting in a queue for hours to log into the game.
Players have reportedly been stuck with around 8000 fellow Final Fantasy XIV players in queues while trying to log into the game. This results in a few hours of waiting. Square Enix has also suffered from major server outages due to the ongoing congestion in the game.
Game producer and director Naoki Yoshida says that the game sale suspension is necessary to cut down the new players signing up for the game. This will allow Square Enix time to handle the ongoing load. The sale suspension won’t last long either. Naoki Yoshida says that it will be phased out in the next day or so. The only people allowed to buy the game now are existing players who want to upgrade to Collector’s Editions of the digital version.
We’d like to share an update from #FFXIV Producer & Director Naoki Yoshida on the ongoing congestion, additional game time compensation, suspension of sales, error codes, and our upcoming plans. https://t.co/3WcXX6eVkf
— FINAL FANTASY XIV (@FF_XIV_EN) December 16, 2021
Sadly, Square Enix has tried to get the handle of all these server issues but the company has been struggling to upgrade the infrastructure due to the ongoing chip shortages. The game’s boom in popularity has only caused the influx of players to grow at possibly the worst time. Square Enix says they hope to upgrade the server capacity by January 2022 and sort out the ongoing queues and wait times.
This is also not the first time Square Enix has had to stop game sales. In July, the company also suspended game sales due to a large influx of players signing up for the game.