Intel has announced a new 2-year extended warranty program for its 13th and 14th gen CPUs which have recently fell victim to a voltage bug. Earlier this week, Intel announced that an update for these CPUs are on the way. The patch would arrive sometime around mid-August and prevent the voltage crashes from taking place essentially preventing further damage to the CPUs. However, it will not fix existing damage.
The company is working to improve the experience for customers with these potentially damaged CPUs by offering an extended warranty of two additional years. In a statement, Intel says the warranty will cover boxedIntel Core 13th and 14th Gen desktop processors. It will provide an addiitonal two years of warranty to the existing 3-year warranty.
“Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and / or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.”
Intel also says that the primary cause of these issues is related to an “elevated operating voltage”. Of which, will be fixed in August. However, the fix won’t repair any existing damage to the CPUs. Instead, Intel says users will need to contact customer support to get the damaged chips replaced.
The full statement can be found below:
Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.
In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system:
For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.
For users who purchased a boxed CPU – please reach out to Intel Customer Support for further assistance.
Intel is also investigating options to easily identify affected processors on end user systems and will provide additional guidance as soon as possible.
At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause.
