Sony has updated their PlayStation Store refund policy and although it is still quite a ways off the likes of Steam, there is some good news. Technically, gamers can request and receive a full refund (to their PlayStation Store wallets) within 14 days of purchase, but only if certain conditions are met.
Let’s pull off the bandaid quickly. Yes, you have 14 days to request a refund after purchase but if you have started downloading or streaming the game that has already been released, then you will not be able to take advantage of the PlayStation Store refund. I don’t know about you, but I instantly start my download every time I purchase a game.
The only real time I can see this updated refund policy working is when you purchase a game by accident (yes, it can happen) or when you pre-order a game, then see some reviews before the game’s launch and decide to cancel your pre-order. The updated PlayStation Store refund policy can be viewed in full by clicking here, the same place where you can request refund forms, or you can check out the important changes and additions below.
Full games, DLC, themes, avatars and season passes:
After purchasing this type of content through PlayStation Store, you have 14 days* from purchase to request a refund to your PSN wallet. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.
After purchasing this type of content through PlayStation Store, you have 14 days* to request a refund to your PSN wallet. However, the refund amount will depend on how much you have used the service.
For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount will be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc.
In the subscription section, Sony notes that free trials will be included in the 14-day period.
Pre-order purchases made more than 14 days before the release date:
For this type of pre-order purchase, you can request a refund at any time up until the release date of the content.
Pre-order purchases made fewer than 14 days before the release date
For this type of pre-order purchase, you can request a refund up to 14 days* after the date of purchase.
Wherever those 14 days are mentioned, please not that this 14-day period applies to the time taken to submit the form. Basically, if you haven’t received a response in 14 days yet, don’t worry, you won’t lose your eligibility for a refund of the 14-day period ends before you receive a response from Sony.
So there you have it, not the best refund policy out there mainly because if you start a download, you are no longer eligible for a refund. However, if the product is completely broken, then you can still get a full refund. In my opinion, Sony should have at least allowed gamers 1 or 2 hours of play like Steam does, so gamers can see if they like their product or not.
What do you think about the PlayStation Store refund policy? Let us know in the comment section below.