Users have reported issues redeeming PlayStation Plus subscriptions on the PlayStation Store. Gamers in multiple regions claim to have purchased PlayStation Plus codes from various retailers only to redeem them and receive an error. Some users also report being unable to extend their current PlayStation Plus memberships even after they expired.
Just heading over to the official PlayStation UK support page on Twitter shows the number of users reporting the issue. Some customers claim they can’t redeem pre-paid cards for PlayStation Now and PlayStation Plus and some customers say they can’t even subscribe to another month even after their last subscription lapsed.
Users are given a “The pre-paid card could not be redeemed. Please try again later” error when trying to either redeem pre-paid cards or extend their PlayStation Plus subscription. Sony has since confirmed that the company has disabled the ability to stack PlayStation Plus memberships on top of one another.
— #TribalChief🌹 乃ﾑり乇尺 🥀 (@heelishEdgeKliq) April 27, 2022
In an email, a support representative confirmed this suspicion saying:
“I have checked the voucher and your account and can conclude that as of now there is a temporarily deactivated function for PS Plus/PS Now subscriptions which does not allow for stacking of either membership on already active memberships.
This is only temporary and as soon as we have more information about we will let our players know, for more information regarding news for the new launch of our service please check out our blog.”
At the moment, you can still purchase PlayStation Plus and PlayStation Now pre-paid cards at a handful of stores. However, redeeming these cards is impossible. We don’t know if Sony will disable this lock on the service ahead of the June launch of the new PlayStation Plus or not.
While Sony might take issue with people stacking subscriptions in order to benefit from a free upgrade to the new service, users who genuinely have an expired membership are now sitting with no way to extend it. We will update you once we hear more.