The Epic Games Store released with a bang in December 2018, making a great impression with the promise of a free game every two weeks throughout 2019. The free games have been excellent and it is abundantly clear that Epic is very serious about making the store a great place for PC gamers. Now, another awesome piece of news from Epic has been revealed in the form of a new Epic Games Store refund policy that rivals that of Steam.
In this day and age, it is very important that gamers have that peace of mind of a refund policy and the new Epic Games Store refund policy is simply excellent. You can read the entire refund policy here, but what it really comes down to is this:
Gamers can get a refund for games purchased on the Epic Games Store for any reason if they stay within limitations. Refunds will be given if you request a refund within 14 days of purchase and you have less than two hours of gameplay time in the title, which is enough to see if you made a bad decision to purchase a game or not. Preorders can be cancelled for a full refund any time prior to the release of the game on the Epic Games Store, after which point the limitations mentioned above apply. Then, there’s also the question of DLC purchased for the game, which Epic has absolutely nailed in my opinion. The new Epic Games Store refund policy states that:
If you receive a refund for a game, you will also receive a refund for all in-app and downloadable content purchases you made through the Epic Games store for that game, so long as that content has not been consumed, modified, or transferred.
However, you can’t get a refund for a game you are banned from and Epic will not give a refund to those who they find to be abusing the system.
Best of all, there’s also a self-service solution in the works according to Epic Games’ Sergey Galyonkin, who revealed that:
We also changed our refund policy. Unlimited refunds within 14 days of purchase and under 2 hours played. The team is working on the self-service solution, but for now, you’ll have to go through player support.
According to GamesIndustry.biz, you still need to contact customer support and fill in a form. However, it was previously much more difficult to request a refund, as Epic required things such as your IP address, account creation date and last 4 digits of your credit or debit card used to make the purchase.
This is definitely a big step in the right direction and the refund policy looks very much in line with that of Steam and should be even better when that self-service solution gets released.
What do you think about the new Epic Games Store refund policy? Let us know in the comment section below.