Getting your Cyberpunk 2077 refund processed may be impossible. Yesterday, CD Projekt RED released a statement regarding the rocky release of Cyberpunk 2077 especially on PS4 and Xbox One. The developer admitted that the game was not up to standard on the older hardware and while they promise to improve the experience, they also claimed users can use the refund system on PSN or Xbox to get their money back.
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PlayStation Refusing Cyberpunk 2077 Refunds, Asks to Wait For Game Patches
However, while the statement may sound assuring for users, CD Projekt RED has not made special arrangements for users on PS4 and Xbox One. In a recent conference call, the publisher says that while they referred users to the refund process on PSN and Xbox, the game will be treated as any other video game and users need to abide by the terms of use set in place by Sony and Microsoft. This means there’s a fat chance that you will get your money back.
The statement reads
[perfectpullquote align=”full” bordertop=”false” cite=”” link=”” color=”#D8FF33″ class=”” size=”21″]Microsoft and Sony have refund policies for every product that is released digitally on their storefronts. Despite several articles I’ve seen that things are being set up for us, it’s not actually true – these policies are in place and have always been in place; they’re not offers specifically to for us. Anyone who has purchased any title on the PlayStation Network or the Microsoft storefront can ask for a refund, and if it’s made withing certain boundaries, usually related to time usage and so on, can ask for that refund. Our procedure here with Microsoft and Sony is no different than with any other titles released on any of those storefronts. [/perfectpullquote]
We previously reported on a handful rejected refunds made public by PS4 owners. After requesting a refund from PlayStation, customer support denied these requests telling users to wait for the patches in January and February. By the sound of things, if you purchased the game on PS4 or Xbox One, you are better off just keeping it until you upgrade to a Series X or PS5.
