Getting your Cyberpunk 2077 refund processed may be impossible. Yesterday, CD Projekt RED released a statement regarding the rocky release of Cyberpunk 2077 especially on PS4 and Xbox One. The developer admitted that the game was not up to standard on the older hardware and while they promise to improve the experience, they also claimed users can use the refund system on PSN or Xbox to get their money back.
The statement reads
We previously reported on a handful rejected refunds made public by PS4 owners. After requesting a refund from PlayStation, customer support denied these requests telling users to wait for the patches in January and February. By the sound of things, if you purchased the game on PS4 or Xbox One, you are better off just keeping it until you upgrade to a Series X or PS5.