Yesterday CD Projekt RED announced that gamers were now able to request refunds for Cyberpunk 2077. This being after the game’s terrible launch that was ridden with bugs and massive performance issues across PS4 and Xbox One. While the developer promises it will improve over time, owners who don’t want to wait can ask for their money back. However, it seems that Sony is not happy with gamers requesting refunds for Cyberpunk 2077 and is refusing to process the requests.
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We know that PSN does not have a dedicated refund program so the only way to request your money back is to get in touch with customer support. According to multiple Twitter users, customer support at PlayStation are turning customers away after requesting refunds for Cyberpunk 2077. Twitter user WaywardAstro claims that PlayStation keeps rejecting their request. The reason being that the game has been downloaded and played.
@_get2sammyb @PlayStation continues to reject psn refund requests for @CyberpunkGame. See chat transcript for today. pic.twitter.com/s9JOJrbxmS
— WaywardAstro (@WaywardAstro) December 14, 2020
When asked about the CD Projekt RED statement which instructs players to request a refund should they wish, PlayStation representatives claim that the game will be updated in January and February 2021 and players should wait for the patches to arrive.
Sony’s terms of use say that digital content can only be refunded within 14 days of purchase if the game has not been opened yet or if it is faulty. Cleary Cyberpunk 2077 is faulty on PS4, right? However, WaywardAstro is not the only user who was unable to claim their Cyberpunk 2077 refund from PlayStation. The issue is widespread according to the comment section. Casey Schiano says they were on the phone with Sony for over an hour and were also denied. BGJX says the same thing.
Twitter user Mgs2master2 claims that Sony support refused to refund them due to the PlayStation Store policy.
So today’s update, Sony support refused another refund for #Cyberpunk2077. They said even if the devs say refund it, they won’t do it. Lied about the game not being broken and lied about what CDPR stated. Tl:dr you are stuck with a broken game, wait til patched. Some support. pic.twitter.com/MsyI11VCGO
— Mgs2master2 (@mgs2master2) December 14, 2020
Twitter is not the only place where users are sharing their experiences. Over on Reddit, multiple users also claim that their Cyberpunk 2077 refund was rejected. So far we have been unable to track down one successful refund through the PSN. Perhaps the direct CD Projekt RED email address which the publisher supplied will have more luck.
